Announcements
September SOLARMAN Product Update Announcement
SOLARMAN Smart Update Flow Diagram Redesign Business rules regarding node display, data metrics, node status, hierarchical relationships and flow directions have been standardised across the SOLARMAN Smart App and Web platforms. The new version ...
SOLARMAN Help Centre German Version Officially Launched
We are delighted to announce that the German-language knowledge base for the SOLARMAN Help Centre is now live. The first version of the German Help Centre features over 70 knowledge articles, covering a wide range of business scenarios, frequently ...
Summary of FAQ on Inverters
Dear Customer, SOLARMAN is a partner of leading domestic and international inverter manufacturers. Our Data Logger connects to the inverter via standard communication interfaces and is dedicated to the collection and remote transmission of ...
August SOLARMAN Product Update Announcement
Dear User To further enhance the user experience, the SOLARMAN APP underwent several rounds of product updates in August, covering both the Smart and Business versions. The key updates are announced as follows: SOLARMAN Smart 1. New feature: ...
July Product Update Announcement
Dear users, please find below an overview of the July updates for SOLARMAN Smart and SOLARMAN Business. Please take note. This update focuses on systematic optimisations across several key areas, including the login experience, account security, ...
FAQ for June
SOC Issues Summary Issue 1: Battery charge level remains at a fixed value SOC data is transmitted from the inverter. The platform displays this data according to the protocol specified by the inverter manufacturer. Please contact the inverter ...
SOLARMAN Platform User Manual
To help new users quickly set up their devices and easily view data on power generation and consumption, we have compiled a beginner’s guide that outlines the standard steps to follow after downloading the app. Each step includes a link to a detailed ...
May Hardware Product Updates and FAQ
Product Type: Smart Meter Product Name: P1-2WR Knowledge Base Link：P1-2WR Quick Guide Product Name: MR3-D5-W & MR3-D5-WR Knowledge Base Link：MR3-D5-W&MR3-D5-WR Smart Meter Wiring and Installation Guide Question：How to handle error codes encountered ...
FAQ for May
Question 1：How to resolve error codes displayed during distribution network configur Solutions vary depending on the error code. Please refer to the Knowledge Base link below and follow the instructions for the specific error code. Knowledge Base ...
April SOLARMAN Product Update Notes
Product Name：SOLARMAN Help Center Module Available Release Date: April 16 Distribution Channels SOLARMAN Smart Web+App SOLARMAN Business Web+App SOLARMAN Business SOLARMAN Business App Path: Me > Help and Feedback (top right corner) SOLARMAN Business ...
Home Energy Management System Product Installation Manual and FAQ
Announcement This year, the platform has launched several Home Energy Management System (HEMS) products. To facilitate user access, installation and use, we have compiled and consolidated the official installation manuals and frequently asked ...
April Hardware Product FAQ
Question 1：How to clear or suppress an alarm There are two ways to clear an alert Plan 1 – Address the cause of the alert: Identify the specific cause of the alert, take the necessary corrective actions, and clear the alert once the issue is resolved ...
Product Update Overview--SOLARMAN Smart Flow Map Now Supports Charging Station Icons
Related Platforms: SOLARMAN Smart Web, SOLARMAN Smart App Release Date: April 9, 2026 Description: When a storage plant includes charging station devices, if the charging station is in operation, SOLARMAN Smart Web and SOLARMAN Smart App will display ...
March FAQ：Troubleshooting Guide for Data Logger Offline Issues
To improve service efficiency and reduce your wait time for a response, we have compiled a list of frequently asked questions from recent email inquiries along with their corresponding solutions. This will allow you to quickly find the information ...
Product Update Overview--Smart Customer Service
To help users resolve issues more quickly on their own, a new “Help & Feedback” feature has been launched in both the “SOLARMAN Business” and “SOLARMAN Smart” apps. Core Objective: Enable users to quickly find answers to common questions through ...
SOLARMAN Hardware Installation Video Tutorials Now Available
Dear User To help you quickly master SOLARMAN hardware installation techniques and enhance your photovoltaic energy management efficiency, the SOLARMAN Hardware Installation Tutorial is now officially available! Video Link：SOLARMAN Hardware ...
SOLARMAN Foundation Support Services and Capability Iteration Statement
The following are the relevant construction function points of the research project "SOLARMAN basic support business and capability iteration. 1. Closed-Loop optimization of SIM card renewal Application release: SOLARMAN Smart App, SOLARMAN Smart ...
SOLARMAN Academy Is Now Live!
Click here to visit the channel and watch videos on the official SOLARMAN YouTube channel to quickly master SOLARMAN product usage tips: (We recommend subscribing to the channel and turning on notifications to receive the latest course updates ...
Annual System Function Upgrade Highlights
As another year of innovation wraps up, our team is excited to share the annual system function upgrade highlights—New Dashboard of Plant Which is designed to redefine operational efficiency and user experience. Please click for more detail
Annual Customer Satisfaction Survey
Your honest feedback will help us better understand your needs and enhance our services. As a thank-you, we’ll select 10 clients who share sincere suggestions from all respondents and our products will be presented as complimentary gifts.