April SOLARMAN Product Update Notes

April SOLARMAN Product Update Notes

Product Name:SOLARMAN Help Center Module Available

Release Date: April 16

Distribution Channels

SOLARMAN Smart Web+App

SOLARMAN Business Web+App


SOLARMAN Business

SOLARMAN Business App Path: Me > Help and Feedback (top right corner)


SOLARMAN Business Web Path: Question mark in the upper-right corner -- Help Center

SOLARMAN Smart

SOLARMAN Smart App Path: Menu > Help and Feedback (top right corner)

SOLARMAN Smart Web Path: Name in the top-right corner -- Help Center

Product Name: Optimization of Plant Alarm Logic

Release Date: May 9

Distribution Channels

SOLARMAN Business Web

SOLARMAN Business App


Current Situation

When a device under the “plant” directory is deleted, its alarm messages are not deleted and remain visible.

After optimization

1.When a device under a plant is deleted, removing any “Ongoing” alarm messages related to that device from the plant's list, future alarm messages for that device will no longer appear in the plant's alarm list.

2.Alarm messages for that device that were previously in the “Resolved” status are not deleted and remain intact. All alarm messages (including historical, current, and future) can still be viewed normally from the device’s own alarm interface.


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