March FAQ：Troubleshooting Guide for Data Logger Offline Issues

To improve service efficiency and reduce your wait time for a response, we have compiled a list of frequently asked questions from recent email inquiries along with their corresponding solutions. This will allow you to quickly find the information you need and resolve issues on your own.

If you encounter any of the following issues, please follow the instructions provided.

The procedures for Wi-Fi and 4G data loggers are different .

Wi-Fi data loggers do not support 5G networks; they must be connected to a 2.4 GHz network. Additionally, you need to check the device’s signal strength and other conditions.

For 4G data loggers, you need to verify that there is sufficient credit on the SIM card and check the device’s signal strength.

Knowledge Link：Troubleshooting Guide for Data Logger Offline Issues