Plant
I need to update the plant name/address/revenue/time zone/installed capacity/type. How do I make these changes?【SOLARMAN Business】
If you are the creator of the plant, please make changes via Edit > Plant Information. If you are not the creator of the plant or lack editing permissions, please contact the creator to request changes.
Flow Chart Display Issues【SOLARMAN Smart and Business】
Overall Troubleshooting Approach 1. Verify data source accuracy 2. Confirm correct plant type selection 3. Ensure equipment is online 4. Check if the following scenarios resolve the issue 5. If all checks pass and scenarios fail to resolve, contact ...
Why does the Cumulative Production in Real-time generation differ from the Total Production in History - Total?【SOLARMAN Business】
(1) Cumulative Production in Real-time generation: This defaults to the sum of 'Cumulative Production' uploaded by the Inverter. (2) Total Production in History - Total: This is calculated by summing the daily Production from the day the Plant was ...
Can I view daily detailed data, and for what period?【SOLARMAN Business】
You can view the daily detailed data for the Device via the mobile APP or computer. Currently, daily detailed data is available for the past six months.
I have added an Electricity Meter to my Plant, but there is no Generation data. Why?【SOLARMAN Business】
Please check if your Electricity Meter configuration is correct. An Electricity Meter configured with a generation location is required for the Plant to correctly calculate Production. If you still have questions, Please submit your device SN and ...
What are the definitions of PR and CPR in the Plant's monthly chart data? How are they calculated?【SOLARMAN Business】
Daily PR: Photovoltaic Daily Full Load Hours / Daily Irradiation CPR = (Actual Production + Sum of all external losses) / Theoretical Production
I want to change the installed capacity; how do I do this?【SOLARMAN Business APP】
If you are the Plant creator, please modify the Plant by navigating to Monitoring > About Plant > clicking the three dots in the upper right corner > Edit Plant. If you are not the Plant creator or do not have editing permissions, please contact the ...
Adding a Data Logger shows: This Device cannot be added to the Plant. Please confirm that the Device serial number is correct.【SOLARMAN Business】
Please ensure you add the correct Data Logger SN to the Plant, and do not mistakenly add an Inverter SN.
Why is Battery Data not displayed?【SOLARMAN Business】
SOLARMAN is the service provider of the platform and the manufacturer of the collector, we will collect and display the real-time data from the inverters, batteries and other machines on the portal through the data collector, if the data on the ...
Why is my Data Dashboard empty?【SOLARMAN Business】
When the system type is 'PV + Grid + Electricity Consumption + Energy Storage', the new Plant Data Dashboard will no longer restrict which parameters are displayed. By default, all data fields are empty, and the system will display the appropriate ...
Why does the Flow Diagram not show Electricity Consumption Data?【SOLARMAN Business】
1. Please confirm that your Plant's data source is set up correctly. 2. Please confirm that both the Data Logger and Inverter within your Plant are online and functioning normally. 3. If the above checks are all normal, Please submit screenshots of ...
The device has already been added to another household.【SOLARMAN Business】
If you are the Plant creator, please go to the Device interface and click on the Data Logger to unbind the Device. If you are not the Plant creator, please contact the Plant creator to unbind it. Plant creators can view this information under ...
Please assist with unbinding the Device SN.【SOLARMAN Business】
If you are the Plant creator, please go to the Device interface and click on the Data Logger to unbind the Device. If you are not the Plant creator, please contact the Plant creator to unbind it. Plant creators can view this information under ...
I am trying to add a Device, but it shows as already bound.【SOLARMAN Business】
If you are the Plant creator, please go to the Device interface and click on the Data Logger to unbind the Device. If you are not the Plant creator, please contact the Plant creator to unbind it. If you don't know who the plant creator is, check ...
Why is Electricity Consumption Data not displayed at night?【SOLARMAN Business】
Please confirm if you have enabled the 'Off-peak Hours Setting' in Plant Settings. Plant --More- Plant Settings -- Plant Non-Working Time Setting
Why are the Plant's Full Load Hours incorrect?【SOLARMAN Business】
Please check if your Plant's Installed Capacity is correct. Full Load Hours = Daily Production / Installed Capacity
Why can't plant data be updated in real time?【SOLARMAN Business】
Please manually click the page refresh button to update, you can also set the automatic page refresh time according to your personal preference, support 3 minutes, 6 minutes, 9 minutes.
I have deleted the previous Merchant. Why can I not be added as an Internal member account for another Merchant?【SOLARMAN Business】
Adding an Internal member account requires that the account has not been previously used. When a Merchant Account is created, a Smart Account with the same account and password will be generated simultaneously. After deleting a Merchant Account, the ...
What does 'DC Discretisation Rate' refer to?【SOLARMAN Business】
DC dispersion rate = standard deviation of DC current in each branch / mean of DC current in each branch. By default, data from within two hours after sunrise and two hours before sunset for the current Plant is used for calculation.
What specifically do 'Energy Saving and Emission Reduction' and 'Income' refer to?【SOLARMAN Business】
Standard Coal Saved (tonnes) = 0.000305 * Cumulative Production (kWh), data from the National Development and Reform Commission CO₂ Emission Reduction (tonnes) = 0.000793 * Cumulative Production (kWh), data from the Ministry of Ecology and ...
What do a Plant's Full Load Hours signify?【SOLARMAN Business】
Full Load Hours is a key indicator for evaluating the production capacity of a Photovoltaic Plant, with daily Full Load Hours representing daily production capacity. Calculation formula: Full Load Hours = Production / Installed Capacity For example, ...
What does power normalisation refer to?【SOLARMAN Business】
Power normalisation is a key indicator for evaluating the production capacity of a Photovoltaic Plant, used to assess the Plant's current production capability. Calculation formula: Power Normalisation = Current Solar Power / Installed Capacity For ...
What does 'some Devices offline' mean?【SOLARMAN Business】
Partial Device Offline indicates that some devices within the Plant are currently offline.
I want to grant authorisation for my Plant to other people, but after authorising a few, I can no longer perform this operation.【SOLARMAN Smart and Business】
1. A single Plant can authorise a maximum of 5 Merchants per day. If this limit is exceeded, the message 'Exceeded daily Merchant authorisation limit' will be displayed. 2. A single Plant can authorise a maximum of 5 Users per day. If this limit is ...
What is the maximum number of parameter selection templates that can be saved? Is it unlimited?【SOLARMAN Business】
A maximum of 10 templates can be saved.
How are the Plant's daily Full Load Hours calculated? Why is the value so high?【SOLARMAN Business】
Please check if your Plant's Installed Capacity is set correctly. Plant daily Full Load Hours = Plant's daily Production / Installed Capacity.
Multiple plant have been created. How can I view the other plant?【SOLARAN Business】
Please go to the Home section and click the Plant name in the top-left corner to switch.
How to Modify plant Earnings【SOLARMAN Business Web】
If you are the Plant creator, you can change the Plant revenue by following these steps: Menu > Home settings > Edit > Revenue per kWh > Select currency > Enter value and save. If you are not the Plant creator or do not have editing permissions, ...
Solution for plant not displaying generation trend curve【SOLARMAN Business】
The plant device is not offline and is generating electricity normally, why is there no production trend curve? Troubleshooting: Click on the corresponding plant - Check the data source of the plant - Check if the corresponding device is currently ...
What is the reason for the cumulative production of a newly built plant being higher than the annual production?【SOLARMAN Business】
Issue: The customer reported that the plant was newly built this year, but the cumulative production is much higher than the annual production. Reason: The cumulative production of the plant is calculated by summing up the cumulative production data ...
Subsystem No Data Handling Solution【SOLARMAN Business】
A device has been added to the plant subsystem, why is there no data in the subsystem? The data viewed within the sub-system of the plant is for electricity consumption statistics. The device added within the sub-system is an electric meter, and its ...
Why is the full generation hours of the plant 0?【SOLARMAN Business】
1. Check the plant information within the plant and confirm with the customer whether the installed capacity is correct 2. Check the data sources within the plant and determine the value of production Based on the customer's situation, if the data ...
Why is the total production different from the annual production【SOLARMAN Business】
By default, the total production is the sum of the total production of the devices, which is directly collected from the inverter and uploaded to the platform. The total production in historical charts is the sum of the daily production of the ...
How to Add and Remove plant Tags Under a Merchant Account【SOLARMAN Business】
How to delete the tags under this plant and remove them from the tag list 1. Click to edit the tag, and you can directly delete the tag of this plant. 2. Management - Tag Management: Can add or remove items from the plant tag list.
The plant does not generate electricity at night, and the curve data of consumption【SOLARMAN Business】
Check if the non-working hours are set. At night, when the inverter is off, there is no production, only grid power, making it impossible to calculate the consumption. Enable the non-working hours setting, and when the inverter has no production, it ...
How to correct inaccurate plant weather？【SOLARMAN Business】
If the factory location is incorrect, the weather data will also not match the local area. Please accurately fill in the administrative region and latitude and longitude of the plant, as well as the correct city and area.
How to Check Peak and valley Hours on the plant Meter【SOLARMAN Business】
Scenario 1: The plant meter has peak, flat, and valley periods View the peak and off-peak hours of the corresponding plant meter through plant - Devices Scenario 2: No peak and off-peak periods in the plant meter If the meter within the plant does ...
How to compare the production of multiple inverters within a plant【SOLARMAN Business Web】
1、The peak-shaving and valley-filling template is only applicable to industrial or commercial plant. If the customer selects a residential type, this template cannot be bound. If the correct station type is chosen and your plant is located in China, ...
Why is there a discrepancy between the number of plant authorized for internal members and the actual number of plant they can view?【SOLARMAN Business】
Example: 36 plant were actually authorized, but the customer account can see 38. Once a plant is authorized to an internal member of the merchant, it will be automatically bound to the organizational structure. Even if the relationship between the ...
Usage of Power Plant Tags【SOLARMAN Business】
Function Introduction: The [Tag] module is primarily used for the centralized management of tag information when distinguishing between plant. Through tag management, it facilitates the application and maintenance of tag information. Currently, it ...