Feature OverviewOld process: You could only contact the plant creator or the platform’s after-sales team, which was time-consuming and labour-intensive.New process: When adding a device, if the message ‘Already added by another plant’ appears, the system will provide two options:1. Log in to another account to unlink the device: If you have an account with unlinking permissions, you can be redirected to unlink the device yourself;2. Request an appeal to unlink the device: Submit on-site photographs showing the device’s serial number (SN) along with proof of purchase. The platform’s after-sales team will complete the review within two working days, and you will be notified of the result via text message, email or an in-app message.
Release Notes:
✅ Release channels: Now live on the SOLAMRN Business web portal and Android app!
⏳ Currently under review in the iOS App Store
📱 Supported app version: 1.14.5
🔔 This feature is currently in the planning stage for SOLARMAN Smart and will be released at a later date. Stay tuned!
Product Example (using an app as an example)
Product workflow: Add device serial number → Request unlink → Upload on-site photos showing the device serial number and proof of purchase/contract → Await review → Review result (notified via text message, email or in-app message)