Plant
How to Change Electricity Revenue【SOLARMAN Smart】
1. Click the Family Settings section in the menu panel 2. Locate the plant you wish to modify and tap Details 3. Find “Revenue per Kilowatt-Hour” under Family Information 4. Enter the desired electricity rate 5. Save to complete the setup 6. After ...
How to transfer a plant from solarman smart to solarman business?【SOLARMAN Smart】
Please submit a support ticket with your account and data record SN for processing. Ticket Link: https://helpcenter.solarmanpv.com/portal/en/signin
How to view current production data.【SOLARMAN Smart and Business 】
The Home screen displays data such as daily production, daily electricity consumption, and daily revenue. Please go to view it. SOLARMAN Business SOLARMAN Smart
Why is there no data when I have created a plant?【SOLARMAN Smart APP】
1. Please verify whether the data logger and inverter under your plant are online. If the data logger is offline, try reconfiguring the network. If the inverter is offline, try unplugging and replugging the data logger. 2. Manual selection: Based on ...
How do I switch off the Inverter using SOLARMAN Smart?【SOLARMAN Smart】
SOLARMAN is a service provider for the portal and does not have permission to control your device, as the portal's remote control functionality requires authorization from the inverter manufacturer. If you need to control your inverter, please ...
I accidentally deleted a Plant; can it be recovered?【SOLARMAN Smart】
Plants cannot be recovered. If you accidentally deleted a Plant, please recreate it and add the Device.
Can I share a Plant with multiple people for viewing?【SOLARMAN Smart】
If you are the Plant's Creator, you can share the Plant with various Merchants for viewing. If the Plant was not created by you, then you cannot share it with others.
How are Energy Saving and Emission Reduction and revenue calculated?【SOLARMAN Smart and Business】
Standard Coal Saved (tonnes) = 0.000305 * Cumulative Production (kWh), data from the National Development and Reform Commission. CO2 Emissions Reduced (tonnes) = 0.000793 * Cumulative Production (kWh), data from the Ministry of Ecology and ...
How to transfer a SOLARMAN Smart Plant to a SOLARMAN Business.【SOLARMAN Smart】
Please submit a support ticket and include your SOLARMAN Smart User ID, Plant ID, and Business ID for processing. Support ticket link: https://helpcenter.solarmanpv.com/portal/en/signin
The temperature in Celsius (°C) displayed in the application information is significantly lower than the actual temperature in Celsius (°C).【SOLARMAN Smart and Business】
If the Plant location is incorrect, the weather data will not correspond with the local conditions. Please accurately provide the administrative district and the latitude and longitude for the Plant, ideally specifying the city and region. SOLARMAN ...
How are the operational days calculated?【SOLARMAN Smart and Business】
The operational days are calculated from the Plant's creation date.
Is it possible to customise electricity bill settlement cycles?【SOLARMAN Smart APP】
Please log in to SOLARMAN Smart. Within the 'Flexible Statistics' area of the Statistics Section, you can set a custom electricity bill settlement cycle, freely defining any start/end date (e.g., 8th – 7th of the following month). Click here to watch ...
How to Change Plant Type【SOLARMAN Smart and Business】
If you are the Plant creator, please navigate to Menu > Home settings > Edit > Grid and PV situation, and complete the fields based on your actual power supply conditions. If you do not have editing permissions, please contact the Plant creator to ...
How to merge/transfer all plant under several accounts into one account?【SOLARMAN Smart】
Please submit a support ticket with the SN of the device you wish to transfer and the target account for processing. Ticket Link: https://helpcenter.solarmanpv.com/portal/en/signin
How to delete a plant【SOLARMAN Smart】
If you are the Plant creator, please log in to your SOLARMAN Smart account, click on Menu - Home settings, locate the Plant you wish to delete, and click 'Delete'. If you are not the Plant creator, please contact the Plant creator to perform the ...
How to Change Plant Time Zone【SOLARMAN Smart APP】
If you are the Plant creator, you can change the Plant name by following these steps: Menu > Home settings > Edit > Timezone. If you are not the Plant creator or do not have editing permissions, please contact the Plant creator to make the change.
How to change the plant address?【SOLARMAN Smart】
If you are the Plant creator, you can change the Plant address by following these steps: Menu > Home settings > Edit > Home address. If you are not the Plant creator or do not have editing permissions, please contact the Plant creator to make the ...
How to change the plant name【SOLARMAN Smart】
If you are the Plant creator, you can change the Plant name by following these steps: Menu > Home settings > Edit > Home name. If you are not the Plant creator or do not have editing permissions, please contact the Plant creator to make the change. ...
Why date logger and inverter online but no plant data processing?【SOLARMAN Smart Web】
Issue: The data logger and inverter are online normally, the data source settings are correct, but there is no data for the plant. Cause: This is due to both inverters under the plant being set as master, which prevents the platform from calculating ...