【Scenario FAQ Collection】Cases where plant data is not displayed or is incorrect, and corresponding solutions

【Scenario FAQ Collection】Cases where plant data is not displayed or is incorrect, and corresponding solutions

Plant data not displayed

1、Why can I not view Electricity Consumption and Battery Data?


2、Flow Chart Display Issues

Scene 1: Flow chart shows only generation, grid, and consumption data without battery metrics
Scene 2: Power data and bar chart data are not displayed in the plant's flow chart.
Scene 3: Historical Data Discrepancies with Live Chart Data
Scene 4: Plant devices have electricity consumption data, but it does not appear in the live chart

3、Why is there no data displayed on the chart


4、Why date logger and inverter online but no plant data processing?


5、Why is power curve data from six months ago not visible?


6、How to Change Electricity Revenue


7、Why is the full generation hours of the plant 0?


8、Subsystem No Data Handling Solution


9、Solution for plant not displaying generation trend curve


10、Why is my Data Dashboard empty?


11、I have added an Electricity Meter to my Plant, but there is no Generation data. Why?


12、The application opens but displays no information.



The plant data is incorrect

1、What is the reason for the cumulative production of a newly built plant being higher than the annual production?


2、Why is Electricity Consumption Data not displayed at night?


3、Why is there no data for plant analysis?



    • Related Articles

    • P1 Meter Reader Troubleshooting FAQ

      Q1: What are the common causes of network configuration failure? A1: Please check the following points: WiFi frequency: Device supports 2.4GHz WiFi. (5GHz is not supported.) WiFi password: Password should be correct. WiFi signal : Signal should be ...
    • Open API FAQ Summary

      Once your API activation is complete, please refer to the documentation links below. They contain FAQs for various API scenarios, as well as information on account interfaces, device interfaces, plant interfaces, error code causes, and ...
    • How to Export Device/Inverter/Data Logger Data【SOLARMAN Business】

      You need to log in to the SOLARMAN Business website: https://cnpro.solarmanpv.com/business Choose corresponding plant, locate the device, and follow the below path to export data p.s :The data logger only collects data that transmitted from the ...
    • Solutions for Error Codes During Device Network Configuration

      Scenario 1: Error Code -1000 During Device Network Configuration Cause: Bluetooth not authorized, disabled, or unsupported Solution: Enable Bluetooth authorization for the SOLARMAN app in your phone's settings Scenario 2: Error Code -1001 During ...
    • Why is Battery Data not displayed?【SOLARMAN Business】

      SOLARMAN is the service provider of the platform and the manufacturer of the collector, we will collect and display the real-time data from the inverters, batteries and other machines on the portal through the data collector, if the data on the ...