Please submit a support ticket and include your SOLARMAN Smart User ID, Plant ID, and Business ID for processing. Support ticket link: https://helpcenter.solarmanpv.com/portal/en/signin
If you merge all the factories from multiple accounts or migrate them to another account Please submit a support ticket with the SN of the device you wish to transfer and the target account for processing. Ticket Link: ...
SOLARMAN Business APP:Click here to watch the YouTube video tutorial on How to Authorize Plants to Other Merchants SOLARMAN Smart APP:Click here to watch the YouTube video tutorial on How to Authorize Plants for SOLARMAN Smart Users SOLARMAN Smart ...
Scenario 1:Logger or inverter is offline If the logger or inverter are offline, there will be no data in the plant. Please plug and unplug the logger again and ensure that your inverter communication address is 1. If it is not working, please press ...
If you are the Plant creator, please navigate to Menu > Home settings > Edit > Grid and PV situation, and complete the fields based on your actual power supply conditions. If you do not have editing permissions, please contact the Plant creator to ...