Device
Solutions for Error Codes During Device Network Configuration
Scenario 1: Error Code -1000 During Device Network Configuration Cause: Bluetooth not authorized, disabled, or unsupported Solution: Enable Bluetooth authorization for the SOLARMAN app in your phone's settings Scenario 2: Error Code -1001 During ...
How to delete a date logger under a plant?【SOLARMAN Smart】
1. Tap the device interface and locate the date logger 2. Tap the “...” next to the date logger 3. Tap the “Delete Device” button to remove it 4. If the “Delete Device” button is not visible on the device interface, this indicates the plant was not ...
How to add a data logger to the app.【SOLARMAN Smart】
If the plant has already been created, click “Add Device” in the upper-right corner of the Home screen to proceed. You can also view the operation manual under “About SOLARMAN smart” in the menu bar.
Data Logger is online, but Electricity Meter is offline.【SOLARMAN Smart and Business】
Please submit a support ticket with your device serial number and screenshots of system prompts for processing. Ticket Link: https://helpcenter.solarmanpv.com/portal/en/signin
The device has already been added to another household.【SOLARMAN Smart】
If you are the Plant creator, please go to the Device interface and click on the Data Logger to unbind the Device. If you are not the Plant creator, please contact the Plant creator to unbind it. Creators can be viewed under Home Settings → ...
I want to control my inverter.【SOLARMAN Smart and Business】
1. Click the Device section 2. Tap the “...” to reveal the Remote Control button 3. In the control interface, select the parameter you wish to adjust and send the command 4. If your device lacks a “Remote Control” button, you do not have permission ...
I have changed my home WiFi password and need to reconnect. How do I do this?【SOLARMAN Smart】
Please follow these steps for network connection: 1. Connect to the Data Logger's AP network: Locate the Data Logger network by opening WLAN on your phone or computer and searching for "AP_". xxxxxxxx" (where xxxxxxx is the Data Logger serial ...
The Data Logger cannot connect via Ethernet, but the network cable is connected to the computer, and the computer is online.【SOLARMAN Smart and Business】
1: Confirm whether the Data Logger was previously configured with a static IP. You can reset the Data Logger to see if it can successfully connect to Ethernet. 2: Access the Router's backend settings interface to check if it's obtaining an IP address ...
Can one Data Logger be added to multiple Plants?【SOLARMAN Smart and Business】
A data logger can only be added under one plant.. If multiple accounts require access to the Plant's data, you can grant them Authorisation to view your Plant.
My Inverter is not working【SOLARMAN Smart and Business】
SOLARMAN is the service provider of the platform and the manufacturer of the collector, we will collect and display the real-time data on the inverters, batteries and other machines on the portal through the data collector, if there is any ...
My Data Logger has been configured with the network but cannot connect to the Inverter.【SOLARMAN Smart and Business】
The Inverter may not be connecting for the following reasons: 1. Check if the Inverter communication address is set to 1. 2. Verify if the Inverter baud rate is correct. 3. Re-insert the Data Logger. 4. Perform a cross-test with the Data Logger. 5. ...
What should the Wi-Fi signal strength be?【SOLARMAN Smart and Business】
Weak <15, Medium 16-80, Strong 81-100. If your device's signal strength is below 15, improve your network environment.
What should the GPRS/4G signal strength be?【SOLARMAN Smart and Business】
Weak <16, Medium 16-24, Strong 25-31. If the signal strength of the device is below 15, check that the antenna is in place. Whether the site network environment is abnormal.
What is the supported connection range for Wi-Fi devices?【SOLARMAN Smart and Business】
The communication distance between the Wi-Fi Data Logger and the Router will vary depending on the specific on-site environment. In an open environment, free from obstacles or interference, the connection distance can extend up to 200-300 metres. The ...
Why can't I parameterise the inverter directly.【SOLARMAN Smart】
Depending on the inverter requirements, readings need to be taken before setting.
I am attempting to upgrade the Inverter Firmware but am being informed that I lack the necessary permissions.【SOLARMAN Smart】
SOLARMAN is a service provider for the portal and does not have permission to control your device, as the portal's remote control functionality requires authorization from the inverter manufacturer. If you need to control your inverter, please ...
I am attempting to control the Inverter but am being informed that I lack the necessary permissions.【SOLARMAN Smart】
SOLARMAN is a service provider for the portal and does not have permission to control your device, as the portal's remote control functionality requires authorization from the inverter manufacturer. If you need to control your inverter, please ...
How to Unbind Device SN【SOLARMAN Smart】
If you are the Plant creator, please go to the Device interface and click on the Data Logger to unbind the Device. If you are not the Plant creator, please contact the Plant creator to unbind it. Creators can be viewed under Home Settings → ...
Why does the date logger prompt that it has already been added to another plant when adding, and how to handle it?【SOLARMAN Smart】
Please submit a screenshot of your device's SN and a screenshot of the system prompt via a support ticket for processing. Ticket Link: https://helpcenter.solarmanpv.com/portal/en/signin