Data Logger is online, but Electricity Meter is offline.【SOLARMAN Smart and Business】
Please submit a support ticket with your device serial number and screenshots of system prompts for processing.
Related Articles
Flow Chart Display Issues【SOLARMAN Smart and Business】
Overall Troubleshooting Approach 1. Verify data source accuracy 2. Confirm correct plant type selection 3. Ensure equipment is online 4. Check if the following scenarios resolve the issue 5. If all checks pass and scenarios fail to resolve, contact ...
Troubleshooting Guide for Data Logger Offline Issues
Offline Processing Solution for WiFi Data Loggers Please try to reconfigure the network 1.Currently, only 2.4G network is supported, 5G is not supported. 2. If the signal strength of the selected network is <30, the connection is unstable. Please ...
Why is there no data for my plants?【SOLARMAN Smart】
1.Devices are bound to other HOMEs under your account. You can switch between them in the top-left corner of the HOME. 2.Please verify whether the data logger and inverter under your plant are online. If the data logger is offline, try reconfiguring ...
Why there is no generation data in my APP【SOLARMAN Smart and Business】
Scenario 1:Logger or inverter is offline If the logger or inverter are offline, there will be no data in the plant. Please plug and unplug the logger again and ensure that your inverter communication address is 1. If it is not working, please press ...
Why there is no data on my APP【SOLARMAN Smart and Business】
If the logger or inverter are offline, there will be no data in the plant. Your logger is offline.Please plug and unplug the logger again and ensure that your inverter communication address is 1. If it is not working, please press and hold the reset ...