Device
How to delete a date logger under a plant?【SOLARMAN Business】
1. Click the Monitoring section and locate the plant with the device you wish to remove. 2. On the device interface, find the specific device you want to delete. 3. Once enter the device settings, tap the “...” icon in the top-right corner. You'll ...
Offline Inverter Handling Solution【SOLARMAN Business】
Scene 1: No inverter data displayed on the platform under anti-reverse flow protection, or partial inverter offline Fault Description: Communication anomaly between platform server and inverters Causes: Incorrect inverter address Incompatible ...
Add Logger【SOLARMAN Business】
Click here to watch the YouTube video tutorial on How to adda data logger SN 1. In Monitoring > Plants, Click the plant where you want to add a logger 2. Click Add > Add New Gateway/Logger in the upper-right corner of the plant 3. Click Add > Enter ...
How should the configuration details for the Electricity Meter be completed?【SOLARMAN Business】
Please confirm your Electricity Meter's installation location. If it is a boundary meter, select 'Grid' as the installation location. If it is a grid-connected cabinet Electricity Meter, select 'production'. The current ratio should be entered based ...
Why is no power being displayed?【SOLARMAN Business】
There are several reasons why a Plant might not display power: 1. Is the Device online and functioning correctly? 2. Are there any error codes or screenshots available? 3. Is it currently outside of working hours? Please submit the above information ...
The data logger is connected to the Huawei inverter, but there is no inverter data on the platform.【SOLARMAN Business】
Please confirm that your installation is correct. The Data Stick connected to Huawei requires a 485 communication cable. Typically, our red wire connects to Inverter port 1, and the black wire connects to Inverter port 3. Additionally, please check ...
Can the data upload frequency be increased?【SOLARMAN Business】
If your Device is a WiFi data collection Device, the upload frequency can be adjusted to a minimum of 1 minute. Please submit a support ticket and include your device's SN for processing. Ticket Link: ...
The Inverter shows undervoltage; please help resolve this.【SOLARMAN Business】
SOLARMAN is a service provider for the portal and does not have permission to control your device, as the portal's remote control functionality requires authorization from the inverter manufacturer. If you need to control your inverter, please ...
Why am I unable to upgrade the Inverter Firmware?【SOLARMAN Business】
SOLARMAN is a service provider for the platform and does not have the authority to upgrade your device, as the upgrade logic of the platform requires authorisation from the inverter manufacturer. If you want to upgrade your inverter, please give ...
How long is the Inverter warranty?【SOLARMAN Business】
SOLARMAN is the service provider of the platform and the manufacturer of the collector, we will collect and display the real-time data on the inverters, batteries and other machines on the portal through the data collector, if you have any questions ...
Why is the Inverter not displayed in the Plant, even though clicking on the Data Logger shows it is online?【SOLARMAN Business】
Please navigate to your Plant's Device page. On the Data Logger page, select the correct Data Logger and click the 'Lock' button on the right, then confirm after selecting the Inverter.
Each time I refresh, I have to re-select the parameters to view. Is it possible to save this as a template for direct selection next time?【SOLARMAN Business】
Yes, in the parameter selection, please choose the parameters you wish to view frequently, then click 'Save as Template' below.
Inverter Interface String Activation Status Abnormal Display X Handling Solution【SOLARMAN Business Web】
Issue Description: Abnormal inverter interface string activation status, marked with X Troubleshooting method: According to the inverter SN, enter plant -- Device -- Analysis Mode -- Inverter Interface -- Click Edit, and check if the components ...
Solution for Ineffective Cumulative production Offset Modification【SOLARMAN Business】
Issue What is the reason for the offset not taking effect after it has been modified at the plant? Solution The offset of the cumulative production must be obtained from the device upload to take effect. If the setting is not for summing device ...
Logger cannot be added to the device library due to mismatched device type, resolution【SOLARMAN Business Web】
In the merchant version device library interface, the logger cannot be found, and when adding, it shows that the device type does not match This situation occurs because the logger was previously entered into the device library under a different ...
Solution for Inverter Not Displaying DC Discrepancy Rate【SOLARMAN Business Web】
Why is the inverter DC dispersion rate not displayed? 1. The rule for displaying the DC dispersion rate is based on data calculated within 2 hours after sunrise and 2 hours before sunset at the current plant. If the current time is during the period ...
How to Create a Custom Template for Inverters【SOLARMAN Business Web】
In the inverter history interface, select parameters, choose the desired ones, and click to save as a template。 If the interface does not display 'Save as Template', please check if you have reached the custom template limit (10). You need to delete ...