Account
Account Cancellation【SOLARMAN Business】
Web Click the profile icon in the top-right corner to access your personal settings page. On this page, select “Deactivate Account” to proceed. App ME > Settings > Account & Security > Account Cancellation
Why is registration not supported in our country?【SOLARMAN Business】
Apologies, currently only mobile numbers from Mainland China are supported for registration. Overseas users should register using an email address.
Unable to receive the verification code when attempting to change the password.【SOLARMAN Business】
Please check your spam folder, or if the sending frequency is too high, please try again later.
Why do other Merchants have a Device Library, but I do not?【SOLARMAN Business】
Why do other Merchants have a Device Library, but I do not? Please confirm your Merchant Type. Only Device Manufacturers and Distributors have a Device Library. You can modify this in Management -- About Merchant.
How can I modify my Merchant name or Merchant Type?【SOLARMAN Business】
Click here to watch the YouTube video tutorial on How to Change Business information？ Please make the change in the 'Account Information' section of the menu interface. To make changes, please navigate to 'My' > 'Merchant name' > 'Edit'.
How do I change my password?【SOLARMAN Business】
Please reset your password via 'My' > 'Settings' > 'Account and Security'.
I have a Device Library on my computer, but it's not showing on the app. Why?【SOLARMAN Business APP】
To add the Device Library, go to the homepage, top left corner, then select 'Customise Dashboard', 'Add Device Library', and 'Save'.
I used to be able to view Plant data, but after logging in again, the Plant is no longer visible.【SOLARMAN Business】
Please confirm that the correct Data Centre is selected for login. This can be verified on the Login Interface. Overseas customers should select 'International', while customers in Mainland China should select 'Mainland China'.
All Plants are missing after I logged into my Merchant Account?【SOLARMAN Business】
1. Please confirm that you have logged into the correct Data Centre. You can select the appropriate Data Centre on the login homepage. 2. If you have selected the correct Data Centre, you may try resetting your password using the 'Forgot Password' ...
Why do I keep receiving an error when I try to change my password?【SOLARMAN Business】
Please confirm if your entered password meets the requirements: Requirements for the new password: 1. At least 8 characters and must include the followingAt least 3 types of characters -Uppercase letters(A-Z)-lowercase letters(a-z) - Digit (0- 9) ...
After clicking 'Forgot Password', why isn't there an option to retrieve the password via mobile number?【SOLARMAN Business】
After clicking 'Forgot Password', please click 'Switch to Mobile Number Confirmation' at the very bottom of the email verification page.
I registered for a Solarman Business account, but I wasn't asked to enter a password. How do I log in?【SOLARMAN Business】
You have already registered for a SOLARMAN Smart account or a Solarman Business account with another merchant. The password is the same. If you do not remember it, you can reset it by clicking 'Forgot Password'.
How can I see if an alarm has been triggered by my device?【SOLARMAN Business】
Click on 'Alarm' to view active and recovered alarms. Go to 'Alarm – Alarm Notification Settings' to enable push notifications and email (SMS) notifications as required.
I have authorised the Plant to a partner, so why can't they see it after logging into the Merchant Version?【SOLARMAN Business】
Please note the authorisation type selected. If a User is authorised, the other party must log in to Zhidian to view it. If your partner holds a Merchant Account, please authorise the Merchant by searching for the corresponding Merchant name during ...
How do I change my account?【SOLARMAN Business】
Please change it in the menu - Account Information. Click here to watch the YouTube video tutorial on How do l change my account
The application opens but displays no information.【SOLARMAN Business】
Please confirm whether the data centre you are logged in is (International), which can be done at the top left corner of the login screen. If the selection is normal, try resetting your password and logging in again.