Account
Can a Smart account be upgraded to a Business account?
No, Smart accounts and Business accounts are separate. If you want to log in to SOLARMAN Business, you will need to create a new Business account.
Unable to log in to the application.【SOLARMAN Smart】
If you are prompted with an incorrect password, please reset it via 'Forgot Password' on the login interface. If you are still unable to log in, Please submit a support ticket with a screenshot of the login failure for us to assist you. Ticket Link: ...
Unable to register for the monitoring system.【SOLARMAN Smart】
There may be the following reasons why you can't register: 1. The verification code has been sent down too many times, please wait for a few minutes and try again. 2、The account already exists, please try to reset the password and login again. ...
Can one account be used by multiple people?【SOLARMAN Smart】
Yes, currently there are no restrictions on multiple logins for an account.
The app is unable to log in, displaying a network error.【SOLARMAN Smart】
If you are using WiFi to log in, try switching your mobile hotspot to log in.
I have deleted my Internal member account; why am I unable to create a new Internal member account?【SOLARMAN Smart】
An Internal member account, when registered as a Merchant Account, simultaneously generates a SOLARMAN Smart Account with identical login credentials. After deleting the Internal member account, the corresponding SOLARMAN Smart Account must also be ...
Unable to receive the verification code when attempting to change the password.【SOLARMAN Smart】
Please first check your spam folder (some emails may have been incorrectly filtered). If previous frequent submissions have caused delivery issues, we recommend waiting a few minutes before retrying. Thank you for your understanding and support.
How do I change my account?【SOLARMAN Smart】
Please make the change in the 'Account Information' section of the menu interface. Click here to watch the YouTube video tutorial on How do I change my account information
I need to change my account. The old email/mobile number is no longer in use, and I have forgotten the login password.【SOLARMAN Smart and Business】
Please submit a support ticket through the Help Center. In the ticket, please include your old account information and provide a detailed description of your request so that we can assist you further. Ticket link: ...
I wish to delete my account; how do I proceed?【SOLARMAN Smart】
Please log in to your SOLARMAN Smart account, navigate to the menu bar, then select 'Account Information' and 'Account Deletion' to proceed with deletion. Before deleting your account, all household information associated with your SOLARMAN Smart ...