What should I do if my 4G data logger goes offline?
Please troubleshoot using the following steps:
1. SOLARMAN Smart users: Go to Menu > Account Info > Recharge Services. SOLARMAN Business users: Go to Applications > SIM Card Recharge to confirm if the SIM card has an outstanding balance. If so, recharge promptly.
2. Check signal strength via the data logger interface. Signal strength must reach at least 15.
3. Verify that the antenna is properly installed.
4. If all checks above show no issues, Please submit a support ticket with screenshots of the issue description and relevant information so we can assist you.
Ticket Link: https://helpcenter.solarmanpv.com/portal/en/signin
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Please submit a support ticket with your device serial number and screenshots of system prompts for processing. Ticket Link: https://helpcenter.solarmanpv.com/portal/en/signin