Q1: What are the common causes of network configuration failure?
A1: Please check the following points:
WiFi frequency: Device supports 2.4GHz WiFi. (5GHz is not supported.)
WiFi password: Password should be correct.
WiFi signal : Signal should be strong.
WiFi name (SSID) : Special characters is not supported.
Q2: Why is the real-time power showing as 0 in the App?
A2: This may be due to the following reasons:
- Current consumption is extremely low;
- A brief delay in reporting meter data;
- A very small number of meter protocols do not support real-time power output.
Q3: Why is there no historical consumption data?
A3: P1 Meter Reader can only read the real-time data of the meter and the meter itself does not store historical data.
The APP will start to record these readings from the time you install the device and automatically generates daily consumption curves. Therefore, historical data from before installation cannot be displayed.
Q4: What should I do if the blue light is on but the green light is off?
A4: This indicates that the device has successfully connected to the server, but has not received any valid data. Please follow these steps to troubleshoot:
1. Please check if the P1 port on the meter is properly connected with the device ;
2. Check if the meter is outputting data;
3. The communication protocol used by the meter is beyond the compatibility range of the device ;
4. The meter's communication parameters do not match the device's current configuration. Please contact after-sales service to adjust the communication parameters remotely.
Q5: What improper installation methods can cause the device to malfunction?
A5: Device malfunction is usually due to common oversights during installation. Please refer to the following checklist to ensure your installation steps are correct:
1. Interface error: The device was mistakenly plugged into a port on the meter that has a similar shape with P1 port, such as a telephone port or a port dedicated to inverters/energy storage devices;
2. Poor physical connection: The connector is not fully inserted into the corresponding interface of the meter;
3. Power error: The external power supply is abnormal due to the use of a fast charging adapter;
4. Incorrect operating sequence: Plugging and unplugging with power. When an external power supply is required, please make sure plug in the power meter into port P1 first, then turn on the power supply.
5. Network environment issues: weak WiFi signal, etc.
Q6: What should I do if all the indicators are OFF?
A6: Device has no power supply.
- If your device requires an external power source, please check that the power adapter is plugged in.
- If your device is powered by a DSMR5.0 meter, please check if the P1 port connection is normal.
Q7: What are the reasons for device offline or configuration saving failure?
A7: This is mostly due to weak WiFi signal or unstable router environment.
Q8: What information do I need to provide when contacting customer service?
A8: Providing the following information can help us quickly locate the problem:
- Device SN (starting with D850)
- Meter photo
- P1 interface photo
- Device connection photo
- Device indicator light status photo/video
- APP screenshot
Q9：During network configuration, why do both the blue and green LEDs remainON?
A18: Both LEDs staying on usually indicates insufficient power supply, preventing
the device from functioning properly.