The device has already been added to another household.【SOLARMAN Business】

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• The device has already been added to another household.【SOLARMAN Smart】

  If you are the Plant creator, please go to the Device interface and click on the Data Logger to unbind the Device. If you are not the Plant creator, please contact the Plant creator to unbind it.

• Why does the date logger prompt that it has already been added to another plant when adding, and how to handle it?【SOLARMAN Smart】

  Please submit a screenshot of your device's SN and a screenshot of the system prompt via a support ticket for processing. Ticket Link: https://helpcenter.solarmanpv.com/portal/en/signin

• How to Export Device/Inverter/Data Logger Data【SOLARMAN Business】

  You need to log in to the SOLARMAN Business website: https://cnpro.solarmanpv.com/business Choose corresponding plant, locate the device, and follow the below path to export data p.s ：The data logger only collects data that transmitted from the ...

• Can I customise report templates?【SOLARMAN Business】

  Yes, you can do this on your computer. The navigation path is: Analysis - Reports - Report Templates. We currently support the creation of up to 10 custom report templates per merchant.

• How do I grant plant permissions to another merchant or end user?【SOLARMAN Business】

  Authorize another merchant Click here to watch the YouTube video tutorial on How to Authorize Plants to Other Merchants If you are the Plant Creator, please go to the Data Dashboard – and select 'Authorise Plant' to grant authorisation. If the ...