Why there is no data on my APP【SOLARMAN Smart and Business】

Why there is no data on my APP【SOLARMAN Smart and Business】

If the logger or inverter are offline, there will be no data in the plant.
Your logger is offline.Please plug and unplug the logger again and ensure that your inverter communication address is 1. If it is not working, please press and hold the reset button of logger for 10 seconds, and then perform network distribution on it.
If you do not know how to configure the network, please follow the attached manual.


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