If you are the creator of the plant, please click Data Logger in the device interface to unbind, if you are not the creator of the plant, please contact the creator of the plant to unbind.
Click here to view the YouTube video tutorial on removing the date logger from plants.
SOLARMAN Smart：How to Control the inverter
If you are the creator of the plant, please authorise the plant by the following way: Menu - Sharing, you can authorise the plant to your family members or other merchants.
If you are not the plant creator, or do not have editing rights, please contact the plant creator to authorise.
Click here to watch a YouTube video tutorial on how to authorize My Plants for other users.
SOLARMAN Smart ：How to Authorize Plants for End Users
SOLARMAN Smart ：How to authorize plant to SOLARMAN Business accounts
SOLARMAN Business：How to Authorize Plants to Other Merchants
SOLARMAN is a service provider for the platform. If you need to upgrade the firmware of the data logger, please provide your upgrade requirements to your installer or distributor for assistance in resolving the issue.
Please provide the account you have registered with the Solarman platform, who you are - individual, installer, investor or distributor? Why do you need an open API, e.g. if you have a website, what is the URL?
Please email the above information to customerservice@solarmanpv.com
Please make the change in the 'Account Information' section of the menu interface.
SOLARMAN Smart: You can modify your username, phone number, and email information on the menu - Account - Account Information interface.
SOLARMAN Business: You can modify your username, phone number, and email information on the "My" page, then proceed to "Settings" and finally "Account and Security" page.
Click here to watch the YouTube video tutorial on how to change my account.
SOLARMAN Business：How do I change my account？
If you forget your password but have a bound email or phone, you can click "Forgot Password" on the login page to reset it
If your old email/phone number is no longer in use and you cannot remember the login password, please provide the corresponding old account and new account information and submit the ticket on the help center or contact our after-sales email: customerservice@solarmanpv.com for assistance.
Click here to watch the YouTube video tutorial on how to reset your password.
SOLARMAN Smart：How do l reset my account password
Please verify whether the data logger and inverter under your plant are online. If the data logger is offline, try reconfiguring the network. If the inverter is offline, try unplugging and replugging the data logger.
Please confirm whether the data source for the plant is set to “System Smart Selection.”
Click here to watch the YouTube video tutorial on how to configure your network.
SOLARMAN Smart：Why is there no data after creating a plant
Sorry, SOLARMAN is a service provider for the portal and does not have permission to control your device, as the portal's remote control functionality requires authorization from the inverter manufacturer. If you need to control your inverter, please contact your installer or dealer first for assistance.
Click here to watch the YouTube video tutorial on how to control the inverter.
SOLARMAN Smart：How to Control the inverter
The default data logger upload interval is 5 minutes. To change this setting, please contact your installer or inverter manufacturer for assistance.
Please follow these steps to establish a network connection:
1. Connect to the data logger's AP network:
Locate the data logger network:
Enable WLAN on your phone or computer and search for a network named “AP_xxxxxxxx” (where xxxxxxx is the data logger's serial number).
Connect:
Select the data logger network and connect. The password can be found on the data logger itself.
2. Access the configuration page:
Open a web browser: After connecting to the data logger's AP network, open a web browser on your phone or computer.
Enter the IP address: Type “10.10.100.254” into the browser's address bar.
Login: Enter the username and password “admin”.
3. Run the Setup Wizard:
Navigate to the Setup Wizard: Locate the “Quick Setup” or “Setup Wizard” option.
Scan Networks: The wizard will scan available Wi-Fi networks.
Select Network: Choose the desired Wi-Fi network from the list.
Enter Password: Input the Wi-Fi network's password.
Enable Auto IP: Select “Enable” to automatically obtain an IP address.
Click “Next” and ‘OK’: Follow prompts by clicking “Next,” then click “OK.”
Restart: The data logger will restart, and you should now be able to connect to the Wi-Fi network.
4. Verify Connection:
Relogin: After restarting, relogin to the configuration page (10.10.100.254).
Check if an IP address is obtained, signal strength is greater than 15, and the server is in a connectable state. If an IP address is not obtained, try reconfiguring.