Why am I unable to change the Inverter parameters?【SOLARMAN Business】
SOLARMAN is a service provider for the portal and does not have permission to control your device, as the portal's remote control functionality requires authorization from the inverter manufacturer. If you need to control your inverter, please contact your installer or dealer first for assistance.
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Can I customise report templates?【SOLARMAN Business】
Yes, you can do this on your computer. The navigation path is: Analysis - Reports - Report Templates. We currently support the creation of up to 10 custom report templates per merchant.
Why am I unable to upgrade the Inverter Firmware?【SOLARMAN Business】
SOLARMAN is a service provider for the platform and does not have the authority to upgrade your device, as the upgrade logic of the platform requires authorisation from the inverter manufacturer. If you want to upgrade your inverter, please give ...
Troubleshooting Guide for Inverter Upgrade Failure【SOLARMAN Business】
scene1:Inverter upgrade failed due to a failure in parsing the display result. Reason for failure: The timeout setting for the upgrade task is too short, leading to a verification failure because the inverter and other devices have not completed the ...
LS4G-6-G Data Logger After-Sales Troubleshooting SOP
Scenario 1: Device Offline in 4G Mode 1. Check Hardware Connections 1.1 Ensure the 4G antenna is installed and securely fastened. 1.2 Open the SIM card slot to make sure the card is inserted in the correct direction with good contact. 2. Check SIM ...
I want to control my inverter.【SOLARMAN Smart and Business】
1. Click the Device section 2. Tap the “...” to reveal the Remote Control button 3. In the control interface, select the parameter you wish to adjust and send the command 4. If your device lacks a “Remote Control” button, you do not have permission ...