What is the reason for the API call returning a "device not found" error?【SOLARMAN Smart and Business】
The reason is that the Device you are querying is not associated with the account used for your API call. Please log in to the Solarman platform (Merchant Version/Zhidian) first to confirm if this Device is under your account. Then, verify that the account displaying the Device is the same as the one used for the API call.
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My app id is locked./My API has error./My API doesn't work./API has error of auth invalid username or password error.
Firstly, plz check if you use correct url: https://globalapi.solarmanpv.com Your account is the "International Data Center", we kindly remind that you use the new OPENAPI domain https://globalapi.solarmanpv.com to access the platform, replacing the ...
I want to open API./How can I open API?
Dear Customer Thank you for your interest in Wuxi IGEN Technology Co. (hereinafter referred to as "IGEN Technology" or "us") and for considering using our SOLARMAN OpenAPI service. Before you officially subscribe, we would like to provide you with ...
What causes the API call to return "AUTH_INVALID_USERNAME_OR_PASSWORD"? 【SOLARMAN Smart and Business】
Please confirm the following: whether the API domain used for the interface is correct, whether the account information is correct, and whether the call format is correct. If you are unable to troubleshoot, please provide the API call details (URL, ...
Unable to call API, showing auth invalid appId resolution【SOLARMAN Smart and Business】
Issue: Unable to call API, showing auth invalid appId. Solution: Please note the domain of the account activation. If it is in the international data center, the domain name for the call should be changed to: https://globalapi.solarmanpv.com If it is ...
Can I customise report templates?【SOLARMAN Business】
Yes, you can do this on your computer. The navigation path is: Analysis - Reports - Report Templates. We currently support the creation of up to 10 custom report templates per merchant.