API Error Code Reasons and Solutions/My app id is locked./My API has error./My API doesn't work./API has error of auth invalid username or password error.

API Error Code Reasons and Solutions/My app id is locked./My API has error./My API doesn't work./API has error of auth invalid username or password error.

Firstly, plz check if you use correct url: https://globalapi.solarmanpv.com
Your account is the "International Data Center", we kindly remind that you use the new OPENAPI domain https://globalapi.solarmanpv.com to access the platform, replacing the previous domain https://api.solarmanpv.com.

Seconly, plz check if there is any error in the mobile, email,username in the input parameter. Password needs to be sha256 encrypted in lowercase format.
https://emn178.github.io/online-tools/sha256.html This is the url to change password in the form of sha256 encrypted in lowercase.

Thirdly, if you are solarman business account, you need to add a parameter to the interface to get the token: orgId (orgId is the business ID).

If the above info can't solve your problem,
Please provide the CURL and submit a support ticket to contact us for assistance.
REQUEST: Header+Body
RESPONSE: Body

Example of CURL:


Response Status CodeDescription

Error Code Reasons and Solutions



For FAQ about the APl platform, including information on account interfaces, device interfaces, factory interfaces, error code causes, and troubleshooting solutions, please refer to the link below.