Firstly, plz check if you use correct url: https://globalapi.solarmanpv.com
Your account is the "International Data Center", we kindly remind that you use the new OPENAPI domain https://globalapi.solarmanpv.com
to access the platform, replacing the previous domain https://api.solarmanpv.com.
Seconly, plz check if there is any error in the mobile, email,username in the input parameter. Password needs to be sha256 encrypted in lowercase format.
https://emn178.github.io/online-tools/sha256.html
This is the url to change password in the form of sha256 encrypted in lowercase.
Thirdly, if you are solarman business account, you need to add a parameter to the interface to get the token: orgId (orgId is the business ID).
If the above info can't solve your problem,
Please provide the CURL and submit a support ticket to contact us for assistance.
Ticket Link: https://helpcenter.solarmanpv.com/portal/en/signin
REQUEST: Header+Body
RESPONSE: Body
Example of CURL:
Response Status CodeDescription
3201001：Service Currently Unavailable
2101002：Client executed too frequently
2101003：Client is forbidden
3501004：Remote RPC exception
2101005：Parameterdoes not exist
2101006：Invalid parameter
2101007：List too long
2101008：Invalid parameter type
2101009：Appld or API is locked
2101010：Appld insufficient allowance
2101011：Number of users up to five
2101012：Should be within 30 days
2101013：Should be within 12 months
2101014：Start time should be earlier than end time
2101015：Time format error
2101016：Device has no upload records found
2101017：Auth token not found
2101018：Auth appld not found
2101019：Auth invalid token
2101020：Auth invalid orgld
2101021：Auth invalid appld
2101022：Business error
2101023：Access denied
2101024：Resource not found
2101025：Auth failed
2101026：Page too big
2101027：Auth has no outbound operation permission
2101028：Auth invalid user
2101029：Auth invalid user
2101030：No outbound external station delete permission
2101031：Plant not found
2101032：Device not found
2101033：Email already registered
2101034：Phone number already registered
2101035：Email not registered
2101036：Phone number not registered
2101037：Username already registered
2101038：Reset password not allowed
2101039：This date can only be before the currentdate
2102001：Captcha request too frequently
2102002：Captcha was wrong
2102003：Captcha has expired
2102004：Email already registered
2102005：Phone number already registered
2102006：Username already registered
2102007：Old user id already registered
2102008：Old password wrong
2102009：Username format error
2102010：Email format error
2102011：Phone number format error
2104001：Gateway exists
2104002：Auto discovery gateway exists
2104003：Gateway cannot be auto-discovered
Error Code Reasons and Solutions
For FAQ about the APl platform, including information on account interfaces, device interfaces, factory interfaces, error code causes, and troubleshooting solutions, please refer to the link below.