How to clear or suppress an alarm

How to clear or suppress an alarm

There are two ways to clear an alert
Plan 1 – Address the cause of the alert: Identify the specific cause of the alert, take the necessary corrective actions, and clear the alert once the issue is resolved


Plan 2 – Mute the alert: If you are unable to address the alert immediately but it does not significantly impact your operations and you wish to stop seeing the alert, you can use the following method to mute the alert

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