FAQ for Three-Phase Smart Meters
Q：What causes a three-phase smart meter to trigger an alarm for “current loss” and “phase overcurrent”?
A：
1. The product’s logic: When the current in any phase of a three-phase system is less than 1A, the platform will not display it and show it as 0.
2. This is an alarm caused by an imbalance in the currents of phases A, B, and C.
The currents of all three phases must be balanced. The device must be connected to all three phases simultaneously.
What you need to check:
1. Confirm whether the household loads are evenly distributed across each phase.
2. Check if there are three-phase loads in the home.
Related Articles
Home Energy Management System Product Installation Manual and FAQ
Announcement This year, the platform has launched several Home Energy Management System (HEMS) products. To facilitate user access, installation and use, we have compiled and consolidated the official installation manuals and frequently asked ...P1 Meter Reader Connection and Use FAQ
Q1: How can I determine if my meter is compatible? A1: There are two ways to determine: Method 1: Check if the meter has a "P1/RJ12" interface. Method 2: Check the table below: https://www.solarmanpv.com/is-my-smart-meter-compatible Q2: What are the ...P1 Meter Reader Basic Information FAQ
Q1: Which scenarios does P1 Meter Reader (P1-2W) suit? A1: P1 Meter Reader is suitable for various household and personal energy consumption scenarios, such as: Home energy monitoring: View your home's real-time power consumption and electricity ...Unable to log in to the application.【SOLARMAN Smart】
If you are prompted with an incorrect password, please reset it via 'Forgot Password' on the login interface. If you are still unable to log in, Please submit a support ticket with a screenshot of the login failure for us to assist you. Ticket Link: ...How to add a data logger to the app.【SOLARMAN Smart】
If the plant has already been created, click “Add Device” in the upper-right corner of the Home screen to proceed. You can also view the operation manual under “About SOLARMAN smart” in the menu bar.