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March FAQ：Troubleshooting Guide for Data Logger Offline Issues
To improve service efficiency and reduce your wait time for a response, we have compiled a list of frequently asked questions from recent email inquiries along with their corresponding solutions. This will allow you to quickly find the information ...After the plant replaces the data logger with a new one, will the historical data from the old data logger still be available?
As long as the plant has not been replaced, its historical data will remain intact.Product Update Overview--Smart Customer Service
To help users resolve issues more quickly on their own, a new “Help & Feedback” feature has been launched in both the “SOLARMAN Business” and “SOLARMAN Smart” apps. Core Objective: Enable users to quickly find answers to common questions through ...How do I change plant information?【SOLARMAN Smart】
Click here to view the YouTube video tutorial on How do I change plant information? 1. Click “Home Settings” in the menu section. 2. Find the plant you want to edit and click “Details.” 3. Follow the on-screen instructions to edit the desired ...EMH-2M Quick Guide
Popular Articles
I want to open API./How can I open API?
API Activation Guide Dear Customer Thank you for your interest in Wuxi IGEN Technology Co. (hereinafter referred to as "IGEN Technology" or "us") and for considering using our SOLARMAN OpenAPI service. Before you officially subscribe, we would like ...Network Settings
Click here to watch the YouTube video tutorial on SOLARMAN Smart App Network Configuration Process Click here to watch the YouTube video tutorial on SOLARMAN Business App Network Configuration Process Primary Use Cases 1. After adding a new device, ...MR1-D4-WRE Smart Meter Quick Guide
Account Binding【SOLARMAN Smart APP】
If you've forgotten your password, click here to learn how to recover it. --Forgot Password If your old email address/phone number is no longer in use and you've forgotten your login password, click here to learn how.--I need to change my account. ...Password【SOLARMAN Smart APP】
Click here to watch the YouTube video tutorial on how to reset your password. 1. Forgot Password? If your password is forgotten, please click "Forgot your password?" to reset your password. 1）If you try to find your password via your phone, please ...